Purchase and Delivery Terms
1. General Terms and Conditions
These general purchase terms and conditions expressly regulate commercial relations arising between ALEA Servicios Profesionales SL (Limited Company) (hereinafter the OWNER), and users or customers (hereinafter the USER) who purchase the products offered via the website souveniredicions.com (hereinafter the WEB).
These general purchase conditions are complemented by the general legal conditions of use and navigation set by the WEB.
Both the navigation and the purchase of any products OWNER imply the acceptance by the USER, without any reservation, of each and every subsequent general terms and conditions of contract.
The OWNER may, at any time and without notice, amend these General terms and conditions by posting such changes on the WEB so that the USER may be informed and agree to them again.
2. Purchase Process
The OWNER reports that the processes of buying the products offered on the WEB are explicitly explained here (link to store).
The USER acknowledges and expressly accepts everything stated in the previous sections.
Purchases made by The USER will be confirmed by email, which will include information on the conditions of purchase applicable to the products of the order, and which the USER must explicitly accept as requirement prior to entering the purchase agreement.
The OWNER will permanently display the products for sale along with their features and price. The OWNER reserves its right to decide, at any time, which products are offered through the WEB to the USER, and can therefore add new products at any time, which will be governed by the provisions of the general conditions in force at the time. The OWNER also reserves its right to cease providing access, at any given time and without prior notice, to any of the products offered on the WEB.
The sale will be formalised and accepted from the moment the USER, having followed all instructions in relation to the object, price, method of payment and delivery, clicks the buy button on the appropriate screen.
Once the purchase is made, the USER will see the order confirmation diplayed on the screen which can be printed as proof of purchase.
The order confirmation and proof of purchase (print made by the USER) is not valid as an invoice. The bill will be sent with the document delivery.
The OWNER reserves the right to cancel orders which contain errors or orders with incorrect or incomplete shipping address, informing the client whenever possible.
USERS declare that they are adults and have the necessary and sufficient legal capacity to use the WEB under the general conditions herein established which they fully understand. The USER is responsible for treating confidentially and properly safeguarding the passwords provided by the OWNER to access the WEB and prevent access to unauthorized third parties.
Please note that we do not sell products to minors. Our products must be purchased by an adult. Children under 18 may only use our services offered in the WEB under the supervision of parents or guardians. If you’re underage and you’re browsing the WEB, please refer to an adult before starting the purchasing process.
The price of each product is the one that appears on the screen, which shall be the valid one provided that there are no typo errors. If the price should be different to that indicated due to a typo error, the OWNER shall notify the USER by mail prior to shipment of the order.
Prices are indicated in Euros (€) and include the corresponding Value Added Tax (VAT) as well as any other tax which is applicable in Spain, except otherwise indicated in the WEB. If you have any doubt as to the application of such taxes, please contact us at firstname.lastname@example.org
The availability of each product will depend on the demand, the stock is updated as quickly as possible. In the event that a product which appears as available on the WEB is no longer available, we will notify the customer by email.
6. Payment Mode
- Bankcard. Payment with a card is the easiest and fastest system. To pay by credit card through the virtual TPV system, a secure payment platform, select the card type and type in the holder’s name as it appears on the card, card number, expiration date, and verification code.
- Paypal. Paypal is a secure payment system online that requires having a Paypal account properly configured. To carry out the purchase you must enter your username and password at the moment of making the payment, and then confirm the data in successive screens.
- Wire transfer. Payment of the full amount by bank transfer to the account designated at the time of payment. The USER will be responsible for all expenses that may be incurred by the bank transfer. Moreover, the OWNER will not send the purchased material until proof of payment is received.
The OWNER does not accept the following forms of payment: check, cash, notes, cash on delivery or direct debit.
Bank card. Payment with card is the easiest and fastest system. To pay by credit card through the virtual TPV system, a secure payment platform, select the card type and type in the holder's name as it appears on the card, card number, expiration date and verification code. Paypal. Paypal is a secure payment system online that requires having a Paypal account properly configured. To carry out the purchase you must enter your username and password at the moment of making the payment, and then confirm the data in successive screens. Wire transfer. Payment of the full amount by bank transfer to the account designated at the time of payment. The USER will be responsible for all expenses that may be incurred by the bank transfer. Moreover, the OWNER will not send the purchased material until proof of payment is received. The OWNER does not accept the following forms of payment: check, cash, notes, cash on delivery or direct debit.
Packaging, storage, transportation, and delivery of the order are subject to shipping costs variables, such as the package weight and destination country. We will inform about the exact shipping costs once the products have been selected, and always before formalizing the payment.
By agreeing to purchase the items, due to the shipping charges will be added to the order.
Attention: the Canary Islands, Ceuta, and Melilla are not part of the customs territory of the EU, so shipments to these places may be required to pay additional taxes and/or customs duties.
International customers should note that international shipments are subject to opening and inspection of packages from customs inspection. The number of fees may vary according to destination. These fees shall be paid upon delivery of the package, although notice via mail may be sent requesting to personally pay for the fees and collect the package. The OWNER has no control over these amounts. Customs policies vary widely from country to country, so we recommend, for further information, to check with the customs authority in your country. Moreover, remember that when ordering from the WEB, the law formally considers the buyer as the importer, and therefore one must comply with all laws and regulations applicable in the country where the product is received.
The following conditions apply:
Shipments are made by courier.
The shipping costs include in all cases the value-added tax (VAT), but no other tax, fee, levy or surcharge.
Shipping is understood to be the delivery of goods at the home address or at any other address specified by the customer during the order process, currently limited to the area of the European Union and the Canary Islands, Ceuta and Melilla.
We ship orders within 72 hours via a courier.
Once payment has been confirmed by the customer, the package is delivered to the courier. The OWNER will send an email confirming shipment and will include the tracking number of the shipment when applicable.
Once the package is in the hands of the courier, shipping takes about 5 to 8 business days depending on delivery location. The OWNER is not responsible for any errors or delays caused by the courier.
If the client cannot be present at the time of delivery, the order will be delivered to any other person of age present at the address indicated or a notification will be left to collect the package at the courier’s premises.
It is understood that the customer who has placed an order authorizes a third person present at the delivery point to collect the package on their behalf. Thus, it is the sole responsibility of the customer authorizing the third party to receive and accept the purchased goods at the delivery address.
The goods purchased will be delivered at the address indicated by the USER. When applicable it will be required to sign the delivery notification.
9. Amendments to the Conditions of Sale
The OWNER reserves the right to make changes to the WEB, the Policies of Use, the Terms and Conditions, and the present Conditions of Sale at any time. The USER is subject to the terms and conditions, policies and conditions of sale in force at the time the order is placed unless by law or requirement of public authorities the OWNER is compelled to make changes in such rights and conditions of use. If any of these conditions is to be declared invalid, void or ineffective for any cause, such condition will be excluded and such change may not affect the validity or enforceability of any of the remaining conditions.